Overcoming the Struggle of Maintaining Customer Satisfaction and Keeping Good Agents
It’s no surprise that many businesses today remain short-staffed in their contact center. One of the overarching reasons is high turnover. Contact centers have notoriously had the highest attrition rate of all the departments within an organization, but now more than ever, agents aren’t available to replace those leaving.
Kathy Sobus, Senior Director, Go To Market, Collaboration