Kathy Sobus, ConvergeOne
Efrat Kanner-Nissimov, NICE & Windsor Tanner, NICE
By 2020, 75% of omnichannel customer-facing organizations will sustain a targeted, cross-channel fraud attack with the contact center as the primary point of compromise. With fraud significantly on the rise, contact centers must take an active role in preventing losses for their customers. Join our session and learn what are the 3 actions you can take in order to keep those bad guys away from your business!
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