Workforce Optimization software helps a business understand how effective and efficient its agents are at handling customer inquiries.
Workforce Optimization (WFO) and management solutions for your contact center deliver a unified platform for measuring and continuously maximizing the quality and efficiency of all contact center operations. It will arm you with the information you need to ensure that the right people with the right skills are in the right place at the right time. Call recording, quality management, workforce management, training, coaching and analytics tools all deliver important value when they are properly integrated and used.
We work with more than 300 technology partners – leading hardware companies and software providers – so we can deliver the right solution for your unique needs. Our experience with these other leading companies enables us to design, implement, manage and support even the most complex multivendor environments. Learn more about our partners.