ConvergeOne WAVES Methodology
At ConvergeOne, we’re delivering on our mission to provide an excellent customer experience with our WAVES Methodology. This structured, proprietary methodology ensures your project adheres to a systematic approach, complete with assessment and validation milestones to guarantee a successful project delivery that accounts for all of your objectives. Each and every time you work with ConvergeOne, you will receive a seamless, end-to-end IT experience.
WAVES Methodology Elements
At ConvergeOne, we invest in our customers by engaging in deep analysis before prescription. Our market-leading, proprietary and proven WAVES Methodology takes a systematic approach to every engagement and comes complete with everything you need behind the scenes to be successful.
Solution as a Service
The Value of WAVES
With our WAVES Methodology, you can evaluate your investments holistically and prioritize accordingly – all while receiving critical insights that will allow you to make better business decisions.
- Evaluate investments across a complete picture of the current environment
- Identify potential gaps, risks, or concerns based on real data and best practices
- Focus improvements based on criticality rather than an A-Z upgrade path
- Deliver valuable insights to key business stakeholders
WAVES Drives Industry-Leading Customer Satisfaction
Before prescribing a solution, we analyze your entire network. It sounds obvious: analyze first, prescribe second, but many IT service providers fail to follow this approach because they are looking for a shortcut to success, or are selling an in-the-box solution. This method is foundational to our entire organization, and it's why ConvergeOne comes out ahead in customer satisfaction.
enterprise and mid-market customers
"World Class" 2021 Net Promoter Score
global industry-leading partners
the industry benchmark in customer satisfaction
Dive deeper with a WAVES Workshop
With ConvergeOne’s structured workshops, our greatest technology minds have identified the information we need to collect and assess to determine the most impactful items for your organization, make the right recommendations and share them with you in a clear and concise, business-friendly report.
With our WAVES Methodology, you can evaluate your investments holistically and prioritize accordingly–all while receiving critical insights that will allow you to make better business decisions.