6 Steps to Empowering Agents with Workforce Engagement Management [Part 2]

The first entry in this blog series, which details the first two steps to effective Workforce Engagement Management, can be read here.

When forming a hybrid cloud to consume cloud-hosted services, secure and reliable network connectivity is an obvious requirement. While VPN is a great way to get started for private PaaS/IaaS, it is still at the mercy of the dynamic and vulnerable nature of the enterprise internet service provider’s Public Internet BGP routing exchanges. This can lead to the occasional sub-optimal routing, with latency and jitter impacting the services the enterprise is consuming. This also impacts non-VPN, publicly reachable, SaaS-delivered services hosted in the cloud. The solution to all these problems is a Direct Connect (DX) circuit to AWS with BGP peering.

Rinchem is a chemical management solutions provider with plans to grow by 14-19 sites over the next few years. One of its biggest challenges is gaining the stability needed so that it can provide a reliable network and ensure the availability of all services. With ConvergeOne’s guidance, Rinchem has taken a methodical approach to cloud migration that has allowed it to get to the next generation of technology while having business continuity in place at all times.

“There are vendors and there are partners, and ConvergeOne is certainly a partner. We have cutting-edge technology. We have good, reliable solutions. They’ve really helped take us to the next level,” said Vickie Urias, Director of IT Operations and Corporate PMO, Rinchem.

This article originally appeared in VentureBeat.

“Why should I replace my IVR with an IVA?” I’m starting to hear that question a lot from companies that I work with on a regular basis, so I’d like to address the question more broadly.

In part one of this blog series, I discussed how supply chain issues have given us the gift of “bonus” time. If you still have budget, but you can't get any hardware to run your typical project cycle, what are you to do? Here are some more efforts that will make a competitive difference to your business both today and for years to come.

This article originally appeared in Security Magazine.

The past two years have seen a drastic shift in the way we work, with many organizations having to quickly make the move from an office-based environment to a hybrid work environment. Now, with hybrid ways of working becoming standard, leaders are focusing on digitally transforming their businesses to adapt to and compete in the new normal. Yet in the rush to adjust, they can forget a foundational and business-critical issue – cyber security.

While there is no question that supply chain issues have emptied the whole toolbox into our collective gears, upending the most well-laid plans, this doesn't have to be the whole story: there is a silver lining to be found if you look for it.

It all started a couple of years ago with the term “The Great Resignation.” So much has been written on this topic, and an entire cottage industry has been created around it. There are books and blogs (among other things) sharing tips and techniques for addressing it… while also questioning whether or not it is real. For all those of you who’ve left or switched jobs, I think we know the answer to that one!

With the looming threats of natural disasters and cyber disasters like ransomware, organizations need to position themselves to defend against constant threats while still providing value to their customers.