Introducing the ConvergeOne Tech Exchange Podcast

Posted on March 4, 2021 by Bret Lathrop + Kathy Sobus

We're excited to introduce the ConvergeOne Tech Exchange, a podcast series that connects the technology community with top-of-mind insights that you can put into action. ConvergeOne believes that leveraging technology to connect people with purpose is vital to achieve business outcomes.

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How STIR/SHAKEN Will Affect Your Business’s Phone Strategy

Posted on March 2, 2021 by David Lover

The hot pieces of legislation currently affecting the communications industry are Kari’s Law and the Ray Baum’s Act. At a high level, these two items deal with 911. Kari’s Law is about a company’s responsibility and requirement to ensure that users can dial 911 without needing to dial a code to get an outside line first. The Ray Baum Act is about making sure the system can identify and communicate the dispatchable location of that person who dialed 911.

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21 Cybersecurity Tips for 2021 (Part 3)

Posted on February 23, 2021 by Joe Vigorito + Vito Nozza

In part one and part two of this blog series, we shared fourteen cybersecurity tips to prepare your organization for 2021. This blog post includes seven final tips to keep your organization safe in 2021.

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Meraki: A Retail Organization Use Case

Posted on February 16, 2021 by Rox Burkey

Imagine this scenario: A Brazilian new-age clothing designer is looking to open a New York office to complement their São Paulo, Brazil, headquarters. The company has a lean IT staff and little experience supporting multinational locations. Further, the CTO is looking for security, switching, and wireless infrastructure that can be managed via a centralized, cloud-delivered dashboard. Finally, given the vicious and competitive nature of high-end clothing design, the CTO would like a solution that can help maintain the physical security of their environment.

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Understanding the Cloud Adoption Approach

Posted on February 9, 2021 by Martin Townend

For many years, organizations have taken a traditional approach to buying expensive hardware and storing it in rows of racks in a data center located somewhere in the world. However, in 2006, Amazon launched a subsidiary called Amazon Web Services (AWS), which completely changed the future of IT Infrastructure. It began the transition away from the traditional approach of expensive data centers with high power and cooling, hands and feet, and all the hardware expense, to a cloud-based model where the cloud service provider has multiple data centers in a particular region that offer high availability (HA), with dedicated or non-dedicated servers, storage, networking, and many other services and features.

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Introducing a Game-Changing Fraud + Authentication Strategy

Posted on February 2, 2021 by Kathy Sobus + Matt Whipple

This blog post was co-authored by Kathy Sobus (Senior Director, Customer Experience Strategy, ConvergeOne) and Matt Whipple (Senior Vice President, Voice Biometrics, LumenVox).

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Today’s Data Privacy Day. Are you in control of your information?

Posted on January 28, 2021 by Vito Nozza

As today is Data Privacy Day, it is only fitting that we discuss your data and understand the rights you have when sharing that information. How many of you have used Google? Apple? Facebook? Amazon? Within the last day? Did you know what you were agreeing to when you quickly scrolled down to the accept their terms of service boxes? How about when you accept the numerous cookies that pop up on seemingly every website that you visit? Do you know what these “accept” actions have given companies permission to do?

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21 Cybersecurity Tips for 2021 (Part 2)

Posted on January 19, 2021 by Joe Vigorito + Vito Nozza

In the previous installment of this blog series, we shared seven cybersecurity tips to prepare your organization for 2021. This blog post includes seven more tips to help protect your organization from cyber-attacks.

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Understanding Amazon Web Services (AWS) End-User Computing

Posted on January 12, 2021 by Martin Townend

End-User Computing (EUC) refers to computer systems, platforms, and applications that are delivered via network connectivity (or internet) to an end user. EUC has been around for many years, with the customer usually having to buy expensive hardware like servers and storage to stand up the EUC environment.

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The Benefits of Subscription Licensing

Posted on January 5, 2021 by David Lover

Many vendors are pushing customers to move to subscription licensing models, so I thought it would be helpful to explore why subscription licensing is not only inevitable, but also very beneficial for everyone involved.

A lot of it has to do with adopting more of the benefits of cloud—without having to adopt a full cloud infrastructure or prepare for your migration to the cloud. Even the on-premises deployments of modern Unified Communications (UC) or Customer Experience (CX) solutions have already adopted many of the characteristics of cloud, as defined by the National Institute of Standards and Technology:

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