Data Center Operations: What Keeps You Up At Night?

Posted on November 30, 2021 by Tony Ocampo

Every time I meet with a customer, there are always several data center concerns that weigh heavily on their minds. For many, it’s the fear that a bad actor that will destroy, steal, or compromise data. Others worry about enduring a site failure that takes down the data center and having to failover to an alternate site, with the hope that everything shifts without a hitch while under a lot of stress. Many wonder if they can recover data in a real-time human error event. Others have a simpler question: Will my systems perform to the demands of the business?

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Is Your Organization Vulnerable to a Ransomware Attack?

Posted on November 16, 2021 by Chris Ripkey

Ransomware is currently headline news and rightly so. Technology professionals around the globe have observed recent spikes in this form of cybercrime with alarm. The sheer volume of ransomware attacks in the first six months of 2021 is said to have eclipsed the 12-month total for 2020 and show little sign of slowing.

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ConvergeOne Receives Cisco Global Award for Customer Experience Partner of the Year

Posted on November 11, 2021 by Deanna Davenport

This week at Cisco’s annual partner conference, Cisco recognized ConvergeOne with a Global Award for Customer Experience Partner of the Year for rising to market shifts and demonstrating transformative thought leadership that ensures the highest level of customer success, expertise, and dedication as customers transition to subscription and XaaS buying models.

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Business Agility Through Modernization

Posted on November 9, 2021 by David Lover

My past several blog posts have been talking about the characteristics of a modern communications platform. We’ve talked about the technical things we need to pay attention to in order to deliver a better end-user experience. We’ve talked about the embracing of a mobile-first philosophy, the need for an 11-digit E.164 dial plan to enable better directory integration and click-to-call, the advantages of SIP signaling for endpoints, and so on. We’ve still got a few topics to talk about, but I wanted to share a personal experience I had recently that reminded me why it is so critically important to have these modernization conversations proactively as opposed to waiting until it’s too late.

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Salelytics Thrives as a Standalone BPO Provider Backed by C1CX

Posted on November 2, 2021 by ConvergeOne

Salelytics is a leading provider of inside sales and multi-channel communication, with 30+ years of experience, 1,500 employees across 5 offices, and 70 Fortune 100 clients. Salelytics turned to ConvergeOne for support when it was first spun off from its parent company and had to completely start over in terms of its infrastructure, support, and expertise.

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13 Steps to Incident Response Success

Posted on October 28, 2021 by Vito Nozza

I’ve been known to use quotes to inspire or strengthen my message, so here goes: “The sky is falling, the sky is falling” (The Remarkable Story of Chicken Little, 1840). Believe it or not, this Chicken Little quote has significance to businesses: If you are not ready for incidents, individuals will go into a panic and act like the sky is falling. Preventing this is the main focus of an incident response plan (IRP), which takes control of events that could cause catastrophic harm to your organization in advance so that you do not panic when they actually occur.

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How to Create Personalized Customer Experiences

Posted on October 26, 2021 by Phillip Yeich + Frank Tersigni

Customers want to be more than a number. They want companies to quickly recognize who they are, anticipate what they want, and solve their problems quickly. And they want this recognition to extend across any interaction they have with a business—whether it’s phone, email, chat, SMS, or social media.

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Well, a Disaster Happened. Now What?

Posted on October 19, 2021 by Vito Nozza

Disasters. They can mean different things to different companies. One company might be scrambling without any sense of direction during a malware attack; another company might be as cool as a cucumber. The difference is having a plan in place and the right personnel to help fulfill it. Franz Kafka, a major figure in 20th-century literature, stated, “Better to have and not need than to need and not have.”

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Business Continuity: Are You Sure You’re Ready?

Posted on October 14, 2021 by Vito Nozza

Oscar Wilde once stated, “To expect the unexpected shows a thoroughly modern intellect.” In continuing our look into being prepared during Cybersecurity Awareness Month, our second installment will focus on business continuity, what it entails, and the ongoing process to ensure it doesn’t become a "set it and forget it.”

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Service Delivery for Your Entire IT Infrastructure

Posted on October 12, 2021 by ConvergeOne

Maintaining an optimized, healthy, and modern IT infrastructure is crucial for the survival of any business. ConvergeOne Managed Services, powered by OnGuard, allows IT staff to rest easy knowing that a highly-skilled team of engineers leveraging an industry-leading management platform are watching over their customer’s environment. OnGuard has been developed by ConvergeOne from real-world engineering insights and decades of experience managing client infrastructures.

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