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Avaya ENGAGE 2019: Communications (and Businesses) are Evolving

Posted on January 31, 2019 by ConvergeOne

Last week, 14 ConvergeOne thought leaders traveled to Austin to participate in 27 sessions during Avaya ENGAGE 2019. Many remarked upon the high level of enthusiasm that was present throughout the event, as attendees recognized exciting innovations with Avaya technologies and the IT industry that are making the technology of tomorrow available today. For ConvergeOne, the excitement continued all the way to the event’s conclusion, as we were recognized as Avaya’s 2018 U.S. Service Partner of the Year.

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Avaya Names ConvergeOne its 2018 U.S. Service Partner of the Year

Posted on January 30, 2019 by ConvergeOne

At Avaya ENGAGE 2019 in Austin, Texas, Avaya named ConvergeOne its 2018 U.S. Service Partner of the Year — making this the third consecutive year that ConvergeOne has received this honor. Avaya continually honors ConvergeOne because it recognizes ConvergeOne’s growth and innovation, dedication to Avaya, and unparalleled ability to deliver its solutions.

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Cybersecurity 101: Have You Mastered the Basics?

Posted on January 29, 2019 by Hal Overman + Joe Vigorito

If you aren't doing the cybersecurity basics, then it’s time to take a step back.

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Hyper-Converged Infrastructure: Is It Time to Modernize Your Data Center?

Posted on January 22, 2019 by Tony Ocampo

Hyper-converged infrastructure is one of the fastest-growing trends taking over data centers today. Many organizations have either already moved or heavily considering moving to this architecture. So, what’s the big deal about hyper-converged infrastructure? Let’s begin with an explanation of the traditional data center design and what differentiates hyper-converged infrastructure from it.

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A Roadmap for Getting AI into Your Organization [Part 2]

Posted on January 15, 2019 by Kathy Sobus

In the first part of this blog series, we explored the reasons why many companies are slow to adopt artificial intelligence. We also discussed how the contact center can be a natural place to consider an augmented intelligence/augmented experience deployment, which can serve as a precursor to artificial intelligence or stand on its own. In this post, we will look at AI in action to discover how it can help transform enterprises.

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A Roadmap for Getting AI into Your Organization [Part 1]

Posted on January 10, 2019 by Kathy Sobus

If you use Siri on your mobile device or Alexa or Google at home, you know that artificial intelligence (AI) is a fast-growing component of the consumer world. Six billion devices are going to begin proactively asking for support in the near future, according to Gartner. Voice-enabled AI applications like these and others are making life more convenient for millions of people around the world.

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ConvergeOne Thought Leaders Share What You Can Expect at Avaya ENGAGE 2019

Posted on January 8, 2019 by ConvergeOne

With Avaya ENGAGE quickly approaching, we decided to check in with ConvergeOne thought leaders—who will be presenting at 27 sessions during the event—to get a sense of what we can expect. These are the primary themes that emerged.

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ConvergeOne's Net Promoter Score Enters "Excellent" Status at 70

Posted on January 3, 2019 by ConvergeOne

ConvergeOne prides itself on providing an exceptional customer experience. We team with our customers to develop innovative solutions and deliver consistent services that propel them to the forefront of their industries and position them to be their customers’ champions. By doing so, we hope to become their trusted partner and advisor. One way of measuring whether or not we're succeeding in this effort is to calculate our Net Promoter Score (NPS).

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Traditional or Converged: Which Architecture is the Right Fit for Your Business?

Posted on December 18, 2018 by Donovan Stewart

If you’re struggling to meet today’s demanding business requirements with your traditional compute architecture, it may be time to move to a converged architecture. Why? Let’s begin with a discussion of the high-level differences between traditional and converged architectures. We’ll then explore the pros and cons of each approach.

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Immediately Resolving Issues in a Complex Contact Center Environment

Posted on December 11, 2018 by Domenick Wissel

An automobile finance company has a Cisco contact center environment that services millions of customers. The internal IT staff has extensive experience in the manufacturing industry, but it remains hands-off with the company’s contact center and lacks the appropriate expertise to manage the Cisco environment.

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