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About the author

Dan Burgin: C1Conversations AI Omni-Experience Design Team avatar

Dan Burgin: C1Conversations AI Omni-Experience Design Team

Dan Burgin designs, deploys and manages virtual agent and human agent CX experiences for ConvergeOne clients to create delightful automated and agent-assisted customer experiences while ensuring clients' business outcomes - continually improving through a rigorous and iterative tuning process.