When businesses deploy an enterprise-ready unified communications platform, often what they want is a single, consistent client experience and integration with applications that make day-to-day operations easier. A solution that delivers across presence, IM, voice, video calls and online meetings . . . all the tools people use every day – or want to.
ConvergeOne delivers with Microsoft Skype for Business — transforming the way you and your team communicate by extending beyond the walls of your businesses to reach customers and partners any time, anywhere. It is a communications and collaboration platform that brings together the power and simplicity of the Skype experience with the enterprise-grade security, compliance and control of Microsoft Lync.
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With Microsoft Skype for Business and its enterprise voice capabilities, you can deploy standalone VoIP to enhance or replace traditional voice systems. It delivers all the business calling features your employees and customer expect — answer, forward, transfer, hold, divert, release, park . . . it’s all there — plus the cost efficiency of VoIP.
With enterprise voice, you can initiate calls directly from your contact list, or type a name or number on your keyboard or softphone dial pad. You can also have multiple devices and switch between them seamlessly – so you never miss an important call. (And as expected, it’s all through a single phone number.) Enterprise voice also offers advanced calling features such as call delegation, team calling, group call pickup and response groups.
When talking to another user, you can easily add text, video or desktop sharing to the call, for enhanced collaboration. Speaking of ease, with Unified Messaging and integration with email applications, you can see if you have new voice mail both in your Skype for Business window and in email. You can even click to play voice mail audio in an email message or view a transcript of the voice mail message.
Microsoft Skype for Business enterprise voice uses standards and published interfaces to interoperate with existing infrastructure. It supports both gateway and SIP options for interconnection to IP PBX systems and public networks, so that you can migrate users to enterprise voice over time, while minimizing disruption. With call admission control (CAC), your administrator can set limits on the amount of voice and video traffic carried on your network links, and specify the action to be taken (e.g., route by an alternate path) if a new call exceeds the limit.