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Six Critical Steps to Empowering a Remote Workforce

This timely session will focus on the critical steps to take--and common mistakes to avoid—when establishing a remote workforce environment. It will also explore specific use cases, including establishing a remote contact center.


Part 1: Overview + Discussion

Presented by ConvergeOne experts David Lover, Bob Kent, and Adam Born. Please use the recording password below to access the webinar.

Recording Password: 3pW83qCH



Part 2: Avaya Remote Agent Options

Presented by ConvergeOne experts David Lover and Bob Kent. Please use the recording password below to access the webinar.

Recording Password: AkaJhws5



Part 3: Knowledge Workers Remote Connectivity

Presented by ConvergeOne experts David Lover and Bob Kent. Please use the recording password below to access the webinar.

Recording Password: Cp3v84P9




Proven Best Practices for Multi-Cloud Adoption, COVID-19 Edition

Join ConvergeOne’s Hassan Kassih, Director, National Data Center Practice, for an informative webinar, where you will learn proven best practices for implementing a successful multi-cloud strategy—everything from changing the way your organization thinks about the cloud, to undergoing a successful cloud adoption.


Getting the Cloud Solution You Need Today Using the Budget of Tomorrow

Our webinar will break down your Cloud transformation challenges so you can work alongside finance to approve the solutions you need today while helping them plan for the budgets of tomorrow.


White Glove Transformation: A Helping Hand to Guide Your Cloud Transition

Join this webinar to find out if your IT strategy would benefit from our White Glove Program. You’ll also hear about recent ConvergeOne White Glove successes in Financial Services and Education – and learn how these success stories can be applied to your own organization.


Adventures in Hybrid and Private Clouds

During this webinar ConvergeOne will discuss the options available to our customers in the hybrid and private cloud space and the benefits they convey.



Purposeful Proactive Outreach -- Especially in Times of Crisis

In this webinar, Kathy Sobus, ConvergeOne Senior Director of Customer Experience Strategy, and Andee Castillo, Avaya Outbound Solutions Consultant, will share how companies can move with a purpose in trying times like the present. They will also identify business challenges companies are facing that may be causing customer churn and operational inefficiencies.


How to Optimize Your Customer Experience with Data You're Already Gathering

Join this webinar to learn about our brand new Customer Engagement Optimization Services offering (in partnership with NICE), which extracts meaningful insights from the data already gathered in your contact center to proactively improve applications and business processes obtained with these analytics, resulting in a more connected customer experience and greater operational efficiency. 


Voice Biometrics + AI Analytics: The First Line of Defense Against Fraud

It is critical to use Real-Time Authentication to safeguard your businessand your customers. Just as critical is using AI Analytics to predict fraud and assist contact center agents in properly authenticating and handling suspicious activity. Join this on-demand webinar to learn the secrets to eradicating the threat of fraud by using modern AI solutions as your first line of defense!

Elevating WFO Into the Cloud

Elevating WFO Into the Cloud

When done the right way, the cost of change is less than the cost of staying the same — and in this webinar, we’ll show you how to build a smarter path to the cloud while keeping the journey for your contact center agents and IT staff seamless.


Much Ado About the Back Office

The back office is the secret MVP of your business, and the secret often extends to how efficiently it’s running. In this webinar, we will share how you can discover areas of employee productivity and drive performance enhancements in as little as one month. 


Harnessing the Power of Automatic Machine Learning

Join ConvergeOne, IBM, and H2O.ai for a webinar where you’ll learn how to harness the power of automatic machine learning with H2O Driverless AI on IBM Power systems.


Going Beyond the Basics of Biometrics: Sentiment Interaction Analytics

There is so much going on in the area of biometrics and sentiment interaction analytics, so how can you sort through all the noise to make sure you’re going beyond the basics to the exceptional? Join ConvergeOne and NICE for a webinar to learn what’s truly important for you and your business. During this webinar, we will be reviewing what other companies are doing with readily available technologies and more importantly, why they are moving in this direction.



9 Security Lessons from 2019: Critical Information to Fuel Your Cyber Resiliency

In this ConvergeOne webinar, our cybersecurity experts will analyze nine of the lessons learned from these breaches and then share actionable changes you can make in 2020 and beyond to ensure your organization is far more cyber-resilient than it was at the end of 2019.


How Do You Encrypt?

By attending this webinar, you will learn about the benefits and drawbacks for each of these encryption methods so you can determine which best meets your organization’s needs.


How to Win the Ransomware War

Attend this ConvergeOne webinar to receive guidance on how you can win the ransomware war by using an “all-in” approach across the pillars of people, process, and technology. You’ll learn how to keep your organization from being the next ransomware victim, all while improving your overall security posture.


Building Human Firewalls: 10 Steps to Cyber Awareness

To effectively prevent your organization from falling victim to cyber attacks, it’s essential that your employees develop strong cyber instincts. In this webinar, we outline 10 steps to building a culture capable of effectively defending against modern threats.

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How Do We Make Best Practice Become Common Practice in Cybersecurity?

In this webinar, we share tips for improving in the battle of “hackers versus defenders.” We explain why good cybersecurity is never "magic" and is more about human beings and why going "good to great" in cybersecurity requires making best practices become common practices.


Why Cybersecurity is the Number 2 Concern for U.S. CEOs

In this webinar, we explore how you can bolster your cybersecurity to reduce CEO concerns about cyber risk. You'll walk away with five tips you can begin using today to improve your cybersecurity posture!


How to Make Your Cybersecurity Governance "Next-Gen" Too!

The introduction of the concept of cyber risk necessitates that we take steps to make our governance “next-generation,” just like many of our current security tools. In this webinar, you'll learn 10 ways to make your cybersecurity governance model “next-gen.”


Overcoming Insecurity About Information Security

This is the webinar for you if you’re looking for a new approach to information security that protects you and your customers’ information and privacy.



Adventures in Hybrid and Private Clouds

During this webinar, Eric Jansta, Senior Solutions Architect, Data Center Practice, will discuss the options available to customers in the hybrid and private cloud space and the many benefits they bring. When implemented properly, hybrid and private clouds can give you the best features of the public cloud while allowing you to choose between CapEx and OpEx spending models.

The ABCs of Application Building + Customization

The ABCs of Application Building + Customization

This is the webinar for you if you are interested in realizing the full potential of software-defined networking for your data center with the use of custom applications!


Understanding the Hype Around Hyperconvergence

Join ConvergeOne for an on-demand webinar to better understand the hype around hyperconvergence - and to learn how it can help you power the modern data center.


Calculating Your Data Center Resiliency Rating

Join ConvergeOne’s Hassan Kassih, National Practice Leader, Data Center, for a webinar to learn about a custom Data Center Resiliency Framework that captures all the critical elements that affect Data Center uptime. You will learn how to measure 100+ elements to determine your overall “Data Center Resiliency Rating.”


The Secret to a Successful Microsoft Azure Migration

This is the webinar for you if you are looking for guidance about the tools that are available to help modernize your data estate with cost-effective and flexible paths!


Getting the Best ROI with Virtual Desktop Infrastructure (VDI)

Virtual Desktop Infrastructure (VDI) is a virtualization technology that can significantly improve the employee experience, as it involves an interface that most of your employees do their daily jobs with. In this webinar, we will cover the pitfalls and share the elements and practices that can ensure a successful VDI rollout.


Unstructured Data: Understanding its Value and Overcoming the Inherent Challenges

Please join ConvergeOne for a webinar where Patrick Holden, Data Center Solutions Architect, will explain why the modern business that can better store, search, and analyze unstructured data will have a significant advantage over any of its competitors that are not doing the same.


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SD-WAN: Connecting the Next-Generation Branch

This webinar steps through a mock workshop that demonstrates the unique ways SD-WAN solves challenges many organizations face around their network performance, user experience, and ROI.


3 Secrets to SD-WAN Success

Join ConvergeOne’s enterprise networking and cybersecurity experts for an actionable discussion that will arm your organization with the critical steps to selecting, deploying, and maximizing your Secure SD-WAN solution.