ConvergeOne + Genesys
ConvergeOne is a Genesys Platinum Partner recognized by the industry and Genesys for our vision, customer success and capabilities. Together, we have decades of customer experience (CX) expertise and investment in collaboration and communication solutions.
all platforms
public, private and hybrid cloud or
on-premises
96%
customer retention rate and high CSAT scores
16,000
logged-in agents supported in a single organization
25,000
configured agents supported in a single organization
70 billion
orchestrated customer experiences per year
ConvergeOne + Genesys Solutions
ConvergeOne has a large and growing team of Genesys-certified experts to design, implement, expand and support all Genesys products.
Leading Contact Center Platform
ConvergeOne has deep and broad experience with Genesys Cloud and PureConnect, both leading enterprise-class solutions used every day by our customers.Genesys Cloud CX
Create deeply connected, meaningful experiences for your customers. With Genesys Cloud, you get an all-in-one contact center solution with continuous innovation and integration with your other systems.PureConnect
An all-in-one omnichannel contact center and communications solution. PureConnect allows your contact center to take a highly personalized, all-in-one approach to customer care.Genesys Multicloud CX
An omnichannel engagement solution supporting multicloud deployment. Satisfied customers, empowered agents and better business outcomes are all available with Genesys Multicloud CX.Leading Contact Center Platform
Genesys Cloud CX
PureConnect
Genesys Multicloud CX
ConvergeOne + Genesys Insights
A large financial institution migrates from Avaya to Genesys Cloud
See how a large financial institution migrated to Genesys Cloud with a fully blended omnichannel solution with IVR, QM, WFM and 10+ integrations.
Helping Allscripts simplify contact center operations with a move to the cloud
Learn how Allscripts improved call quality, ServiceNow® connection and innovation with PureCloud.
Webinar replay: All-access pass to Genesys Cloud
This on-demand webinar explores modern customer experience market trends and discusses how your business can rise above the crowd with a personalized CX approach.
5 steps to creating personalized customer experiences
Customer service is the current competitive arena. The secret to winning? Personalized experiences.
Connect with ConvergeOne
As a long-time Genesys partner, ConvergeOne has the experience to build and evolve the solutions that you need. We are a full-service provider focused on supporting you throughout the project lifecycle – from consultation and design to implementation, optimization and ongoing management. Learn more by connecting with a ConvergeOne expert.