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ConvergeOne + Genesys

ConvergeOne is a Genesys Platinum Partner recognized by the industry and Genesys for our vision, customer success and capabilities. Together, we have decades of customer experience (CX) expertise and investment in collaboration and communication solutions.


all platforms

public, private and hybrid cloud or


customer retention rate and high CSAT scores


logged-in agents supported in a single organization


configured agents supported in a single organization

70 billion

orchestrated customer experiences per year

ConvergeOne + Genesys Solutions

ConvergeOne has a large and growing team of Genesys-certified experts to design, implement, expand and support all Genesys products.

Leading Contact Center Platform

ConvergeOne has deep and broad experience with Genesys Cloud and PureConnect, both leading enterprise-class solutions used every day by our customers.

Genesys Cloud CX

Create deeply connected, meaningful experiences for your customers. With Genesys Cloud, you get an all-in-one contact center solution with continuous innovation and integration with your other systems.


An all-in-one omnichannel contact center and communications solution. PureConnect allows your contact center to take a highly personalized, all-in-one approach to customer care.

Genesys Multicloud CX

An omnichannel engagement solution supporting multicloud deployment. Satisfied customers, empowered agents and better business outcomes are all available with Genesys Multicloud CX.

ConvergeOne + Genesys Insights

A large financial institution migrates from Avaya to Genesys Cloud

See how a large financial institution migrated to Genesys Cloud with a fully blended omnichannel solution with IVR, QM, WFM and 10+ integrations.

Helping Allscripts simplify contact center operations with a move to the cloud

Learn how Allscripts improved call quality, ServiceNow® connection and innovation with PureCloud.

Webinar replay: All-access pass to Genesys Cloud

This on-demand webinar explores modern customer experience market trends and discusses how your business can rise above the crowd with a personalized CX approach.

5 steps to creating personalized customer experiences

Customer service is the current competitive arena. The secret to winning? Personalized experiences.

Connect with ConvergeOne

As a long-time Genesys partner, ConvergeOne has the experience to build and evolve the solutions that you need. We are a full-service provider focused on supporting you throughout the project lifecycle – from consultation and design to implementation, optimization and ongoing management. Learn more by connecting with a ConvergeOne expert.