ConvergeOne + Genesys

ConvergeOne is a Genesys Platinum Partner and the 2022 Genesys North America Ascend Partner of the Year. We are recognized by the industry and Genesys for our vision, customer success and depth of expertise across the suite of Genesys solutions. Together, we have decades of customer experience (CX) experience and investment in collaboration and communication solutions.

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Genesys North America Partner of the Year Award Winner

all platforms

public, private and hybrid cloud or
on-premises

96%

customer retention rate and high CSAT scores

16,000

logged-in agents supported in a single organization

25,000

configured agents supported in a single organization

70 billion

orchestrated customer experiences per year

Leading Contact Center Platform

ConvergeOne has deep and broad experience with Genesys Cloud and PureConnect, both leading enterprise-class solutions used every day by our customers.

Genesys Cloud CX

Create deeply connected, meaningful experiences for your customers. With Genesys Cloud, you get an all-in-one contact center solution with continuous innovation and integration with your other systems.

PureConnect

An all-in-one omnichannel contact center and communications solution. PureConnect allows your contact center to take a highly personalized, all-in-one approach to customer care.

Genesys Multicloud CX

An omnichannel engagement solution supporting multicloud deployment. Satisfied customers, empowered agents and better business outcomes are all available with Genesys Multicloud CX.