ConvergeOne + Genesys
ConvergeOne is a Genesys Platinum Partner and the 2022 Genesys North America Ascend Partner of the Year. We are recognized by the industry and Genesys for our vision, customer success and depth of expertise across the suite of Genesys solutions. Together, we have decades of customer experience (CX) experience and investment in collaboration and communication solutions.
public, private and hybrid cloud or
customer retention rate and high CSAT scores
logged-in agents supported in a single organization
configured agents supported in a single organization
orchestrated customer experiences per year
ConvergeOne + Genesys Solutions
ConvergeOne has a large and growing team of Genesys-certified experts to design, implement, expand and support all Genesys products.
Leading Contact Center Platform
Genesys Cloud CX
Genesys Multicloud CX
ConvergeOne + Genesys Insights
ConvergeOne recognized with the Genesys 2022 Ascend North America Partner of the Year Award
ConvergeOne was recognized for its depth of expertise across the suite of Genesys solutions and momentum for supporting joint customers' digital transformation.
A large financial institution migrates from Avaya to Genesys Cloud
See how a large financial institution migrated to Genesys Cloud with a fully blended omnichannel solution with IVR, QM, WFM and 10+ integrations.
Helping Allscripts simplify contact center operations with a move to the cloud
Learn how Allscripts improved call quality, ServiceNow® connection and innovation with PureCloud.
5 steps to creating personalized customer experiences
Customer service is the current competitive arena. The secret to winning? Personalized experiences.
Connect with ConvergeOne
As a long-time Genesys partner, ConvergeOne has the experience to build and evolve the solutions that you need. We are a full-service provider focused on supporting you throughout the project lifecycle – from consultation and design to implementation, optimization and ongoing management. Learn more by connecting with a ConvergeOne expert.