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Software innovation. CX vision. IT service excellence. Solutions from ConvergeOne and Genesys deliver great customer experience and successful business outcomes.
Take advantage of our decades of investment in collaboration and communication solutions. Leverage our expertise in customer experience, cybersecurity, data centers, enterprise networking, and unified communications.
A full-service provider, ConvergeOne manages your complete project lifecycle—from consultation and design, to implementation, optimization, and ongoing management. Get your solution as you need it—on-premise, private cloud, public cloud, or hybrid—delivered by an expert team of highly trained and certified professionals.
As a Platinum Partner, we are recognized by the industry and Genesys for our vision, customer success and capabilities.
ConvergeOne’s proven methodology drives optimization during a modernization of the CX + Collaboration experience, while adapting to change at the speed of business.
Combining Genesys reliability with ConvergeOne Managed Services for total peace of mind.
All-in-one Cloud Contact Center leveraging cloud strategies and technology.
All-in-one omnichannel contact center and communications solution.
Omnichannel engagement solution supporting
multi-cloud deployment.
In this webinar, ConvergeOne's Owen Robinson, Senior Director, Genesys Practice, and Genesys's Fernando Egea, Vice President, Sales Strategy, will discuss what it takes to deliver an excellent customer experience in today’s new normal, and the implications of maintaining disparate legacy contact center technologies versus modernizing with a single platform.
To slow the spread of COVID-19, in-person service became limited or unavailable. Organizations were forced to make rapid changes. The contact center and its customer support channels became a primary way to connect with customers and manage experiences. This fueled the acceleration of several key trends already well underway before the global pandemic hit. This buying guide explores how these trends are defining the essential capabilities that drive a modern contact center in 2021 and beyond.
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