Software innovation. CX vision. IT service excellence. Solutions from ConvergeOne and Genesys deliver great customer experience and successful business outcomes.
Take advantage of our decades of investment in collaboration and communication solutions. Leverage our expertise in customer experience, cybersecurity, data centers, enterprise networking, and unified communications.
A full-service provider, ConvergeOne manages your complete project lifecycle—from consultation and design, to implementation, optimization, and ongoing management. Get your solution as you need it—public cloud, private cloud, on-premises, or hybrid—delivered by an expert team of highly trained and certified professionals.
As a Platinum Partner, we are recognized by the industry and Genesys for our vision, customer success and capabilities.
ConvergeOne’s proven methodology drives optimization during a modernization of the CX + Collaboration experience, while adapting to change at the speed of business.
Combining Genesys reliability with ConvergeOne Managed Services for total peace of mind.
ConvergeOne has a large and growing staff of Genesys-certified experts to design, implement, expand and support all Genesys products.
logged-in agents supported in
a single organization
configured agents supported in
a single organization
in 100+ countries
orchestrated customer experiences per year
ConvergeOne has deep and broad experience with Genesys Cloud and PureConnect—both leading enterprise-class solutions used every day by our customers. Genesys consistently leads when analysts weigh in:
Workforce Optimization Platform
Wave Leader Q4 2021
Magic Quadrant for CCAAS,
NA Cloud Contact Center Market Leader, 2021
Conversational AI Software Platforms
Major Player, 2021
This highest-tier ranking reflects our commitment to Genesys Cloud, Genesys Engage, and PureConnect customers. We design and support solutions that deliver great customer experiences and drive successful business outcomes.
Genesys Cloud CX,
Genesys Multicloud CX, PureConnect
Public Cloud, Private Cloud,
Hybrid Cloud, On-Premises
Customer Retention Rate and
High CSAT scores
Cybersecurity, Data Centers, Collaboration, Cloud Infrastructure, Networking