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ConvergeOne + Genesys

Partners in Your Success

Software innovation. CX vision. IT service excellence. Solutions from ConvergeOne and Genesys deliver great customer experience and successful business outcomes.

Take advantage of our decades of investment in collaboration and communication solutions. Leverage our expertise in customer experience, cybersecurity, data centers, enterprise networking, and unified communications.

A full-service provider, ConvergeOne manages your complete project lifecycle—from consultation and design, to implementation, optimization, and ongoing management. Get your solution as you need it—on-premise, private cloud, public cloud, or hybrid—delivered by an expert team of highly trained and certified professionals.

Genesys Platinum Partner Status - Learn More

Proven Expertise

As a Platinum Partner, we are recognized by the industry and Genesys for our vision, customer success and capabilities.

Optimization + Agility

ConvergeOne’s proven methodology drives optimization during a modernization of the CX + Collaboration experience, while adapting to change at the speed of business.

Reliability + Management

Combining Genesys reliability with ConvergeOne Managed Services for total peace of mind.

 

Full Range of Solutions

ConvergeOne has a large and growing staff of Genesys-certified experts to design, implement, expand and support all Genesys products.

Genesys-Cloud

All-in-one Cloud Contact Center leveraging cloud strategies and technology.

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PureConnect

All-in-one omnichannel contact center and communications solution.

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Genesys-Engage

Omnichannel engagement solution supporting
multi-cloud deployment.

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Why Genesys?

16,000

logged-in agents supported in
a single organization

25,000

configured agents supported in
a single organization

60+ countries

with thousands of
customers served

6 billion

monthly API requests
handled

Leading Contact Center Platform

ConvergeOne has deep and broad experience with Genesys Cloud and PureConnect—both leading enterprise-class solutions used every day by our customers. Genesys consistently leads when analysts weigh in:

Forrester

Contact-Center-as-a-Service
Wave Leader Q3 2020

Gartner

Magic Quadrant for
CCAAS, 2020

Gartner

Magic Quadrant for
WEM, 2020

Omdia

Decision Matrix,
2020

ConvergeOne is a Genesys Platinum Partner

This highest-tier ranking reflects our commitment to Genesys Cloud, Genesys Engage, and PureConnect customers. We design and support solutions that deliver great customer experiences and drive successful business outcomes.

Full Portfolio

Genesys Cloud,
Genesys Engage, PureConnect

All Platforms

Public Cloud, Private Cloud,
Hybrid Cloud, Premise

96%

Customer Retention Rate and
High CSAT scores

On-Demand Webinar

Customer Experience in Today's New Normal

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In this webinar, ConvergeOne's Owen Robinson, Senior Director, Genesys Practice, and Genesys's Fernando Egea, Vice President, Sales Strategy, will discuss what it takes to deliver an excellent customer experience in today’s new normal, and the implications of maintaining disparate legacy contact center technologies versus modernizing with a single platform.

 

Guide

2021 Contact Center
Buyer’s Guide

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To slow the spread of COVID-19, in-person service became limited or unavailable. Organizations were forced to make rapid changes. The contact center and its customer support channels became a primary way to connect with customers and manage experiences. This fueled the acceleration of several key trends already well underway before the global pandemic hit. This buying guide explores how these trends are defining the essential capabilities that drive a modern contact center in 2021 and beyond.

 

CONNECT WITH AN EXPERT TODAY

CONTACT US