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Partners C1 + Genesys

C1 + Genesys

C1 is a Genesys Platinum Partner and the 2022 Genesys North America Ascend Partner of the Year. We are recognized by the industry and Genesys for our vision, customer success and depth of expertise across the suite of Genesys solutions. Together, we have decades of customer experience (CX) experience and investment in collaboration and communication solutions.

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Genesys North America Partner of the Year Award Winner

all platforms

public, private and hybrid cloud or
on-premises

96%

customer retention rate and high CSAT scores

16,000

logged-in agents supported in a single organization

25,000

configured agents supported in a single organization

70 billion

orchestrated customer experiences per year

C1 + Genesys Solutions

C1 has a large and growing team of Genesys-certified experts to design, implement, expand and support all Genesys products.

Leading Contact Center Platform

C1 has deep and broad experience with Genesys Cloud and PureConnect, both leading enterprise-class solutions used every day by our customers.

Genesys Cloud CX

Create deeply connected, meaningful experiences for your customers. With Genesys Cloud, you get an all-in-one contact center solution with continuous innovation and integration with your other systems.

PureConnect

An all-in-one omnichannel contact center and communications solution. PureConnect allows your contact center to take a highly personalized, all-in-one approach to customer care.

Genesys Multicloud CX

An omnichannel engagement solution supporting multicloud deployment. Satisfied customers, empowered agents and better business outcomes are all available with Genesys Multicloud CX.

C1 + Genesys Insights

Genesys 3

C1 recognized with the Genesys 2022 Ascend North America Partner of the Year Award

C1 was recognized for its depth of expertise across the suite of Genesys solutions and momentum for supporting joint customers' digital transformation.

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Genesys 2

A large financial institution migrates from Avaya to Genesys Cloud

See how a large financial institution migrated to Genesys Cloud with a fully blended omnichannel solution with IVR, QM, WFM and 10+ integrations.

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Genesys 1

Helping Allscripts simplify contact center operations with a move to the cloud

Learn how Allscripts improved call quality, ServiceNow® connection and innovation with PureCloud.

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Genesys 4

5 steps to creating personalized customer experiences

Customer service is the current competitive arena. The secret to winning? Personalized experiences.

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Connect with C1

As a long-time Genesys partner, C1 has the experience to build and evolve the solutions that you need. We are a full-service provider focused on supporting you throughout the project lifecycle – from consultation and design to implementation, optimization and ongoing management. Learn more by connecting with a C1 expert.

CONNECT WITH AN EXPERT