Avaya OneCloudTM IX Workplace
Most organizations understand that legacy phone and communication systems are cumbersome, expensive, and difficult to maintain and simply can’t compete with the rich features and flexibility of a ConvergeOne cloud-based UC solution. The benefits of ConvergeOne UC Cloud are well known to companies of all sizes, and these organizations are also becoming savvy to the cloud and cloud-based offerings.
We believe that UC services should not be one size fits and that today’s offerings are flexible enough to meet the demands and core business requirements of all types and sizes of organizations.
The time for cloud-based UC solutions has clearly arrived, and the myriad of benefits are proven and reliable. With some simple planning and information, we can help you craft and customize the right solution that will give your business the agility, flexibility, and customization needed to support your workplace.
ConvergeOne Cloud supports the complete Avaya xCaas solution functionality for unified communications, so you can utilize the features you need.
- Service level tiers for cost-effective feature deployment.
- Comprehensive, SIP-based, secure end-user voice and video.
- Rich presence and IM capabilities across a wide range of business environments.
- Texts, emails, voicemails, and instant messages in one user-friendly format.
- Multi-party ad-hoc conferencing.
- Support for existing Avaya desk phones, conference phones, and a full range of soft clients. Plus, an attendant console to easily manage calls and workgroups.
- Reachability for BYOD users, and extension to cellular capabilities.
Avaya OneCloudTM IX Contact Center
Your organization demands a lot of its contact center: Faster service, knowledgeable agents, and a variety of ways to communicate. It’s tough to keep up. Leveraging ConvergeOne’s contact center expertise and leadership for your contact center solution can balance your need to contain costs and maintain a great customer experience by leveraging the cloud.
Developing traditional contact centers is complex, costly, and time-consuming. Moving to the cloud changes everything—today you can benefit from all of the rich functionality your business demands with less complexity and more control.
- Support multichannel interaction, so agents can use any communication channels they choose.
- Offer the right resources at the right time. Capture resource skill sets in the routing database, and then route contacts to the right resource by skill type, regardless of channel.
- Promote self-service and reduce expensive live call handling by creating sophisticated handling of automated interactions across multiple media.
- Record and analyze customer interactions to fully understand the customer experience. Call recording is useful for maintaining quality goals, and for proving regulatory compliance. Avaya Call Management System reports are provided through a friendly multi-tenant ANAV interface.
- Analyze virtually everything—from wait times to average answer speeds, to percent reduction over the past year in abandoned call times.
- Provide a simple, intuitive agent desktop with advanced contact handling features, on demand access to customer information, and immediate access to experts.
TURN CONTACT CENTER + UNIFIED COMMUNICATIONS INTO A TRUE PAY-PER-USE MODEL
