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Connected Customer Experiences

FEEL THE POWER
OF CONNECTION.

Design and build connected experiences that change everything, for everyone.
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There's magic in the connecting
C1 brings deep expertise across the foundational systems, technologies and platforms to ensure every connection is as secure and meaningful as possible.
build
Build
the Experience
Whatever you can imagine becomes possible through custom-built, cloud-based experiences and applications.
scure
Secure
what Matters
When experiences and data are secure and compliant, you can confidently focus on exceeding every expectation.
connect
Connect
like never Before
When experiences feel seamless and intuitive, interactions become effortless. When this happens, there's absolutely no turning back.
Make people feel valued, heard, and appreciated at every touchpoint
Connect
Make a lasting impression through powerful systems and platforms that turn customer interactions and preferences into tailored recommendations and interactions.
Automate
Together, we construct customer journeys, identify pain points, and recommend opportunities for automation that improve efficiency, accuracy, and ROI.
Analyze
Through an analysis of your current processes and areas of modernization, we improve efficiencies and streamline operations, fostering stronger relationships and boosting loyalty.
Anticipate needs, intent and sentiment in every channel, every time.
HubSpot Video
It’s all about thetotal experience
True 360-degree customer views begin with putting the customer at the heart of the experience.
MODERN INFRASTRUCTURE
BUILT FOR HUMAN
EXPERIENCE
Cloud and modernization meet the best of
contact centers and data centers.
KNOW YOUR CUSTOMER
BETTER THAN
YOU KNOW YOURSELF
Connect your customer data to create
unforgettable experiences.
AUTOMATE. AUTOMATE.
AUTOMATE.
Integrate and orchestrate data to create
efficient experiences.
The little things make the
biggest difference
Design and simplify connected experiences
built on top of your integrated systems.
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YOU HAD ME AT HELLO
Personalized experiences like no other.
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SIMPLE IS JOY
Eliminate unnecessary steps.
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TIME IS MONEY
Never make your customers dig for unnecessary information.
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"HOW DID YOU KNOW THAT?"
Anticipate customer needs before they do.
Build meaningful connections that go beyond the transaction
with CX Solutions from C1
C1CX
C1's innovative solution brings together best-in-breed technologies to help you unify and modernize disparate contact center, workforce optimization and unified communications solutions.

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CX ADVISORY
Build customer experience strategies and develop actionable roadmaps to create compelling and connected customer experiences.

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CUSTOMER EXPERIENCE 360
Deliver exceptional experiences across every channel, every time with C1's customer-centric approach.

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When it all comes together just
right, you can feel the impact
Customer Stories
Here’s how our customers are leveraging modern technology to earn loyalty and build lasting relationships.
Give your customers the experience they deserve
CONTACT US TODAY
Redefining what's possible with world-class partners
AWS_PNG
An AWS Advanced Consulting Partner
with multiple competencies, including DevOps,
AppMigration, and healthcare services.
d
As a Cisco Gold Integrator, C1's technical
expertise across Cisco's portfolio drives business
outcomes and solves complex CX problems.
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C1 is a Genesys Platinum Partner,
recognized for our decades of customer experience(CX)
expertise and investment in collaboration and
communication solutions.
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C1's strategic partnership with NICE
delivers powerful solutions and services that enhance
customer experiences, drive business results, and
ensure compliance.
Featured Insights

OUTPERFORM COMPETITORS BY 20%

COMPANIES WITH CX-FOCUSED IT TEAMS WILL OUTPERFORM THEIR COMPETITORS BY 20%

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Overcoming the struggle of maintaining customer satisfaction and keeping good agents

It’s no surprise that many businesses remain short-staffed in their contact center. Learn how to overcome this by reading an article by Kathy Sobus, Senior Director, Go To Market, Collaboration, C1.
read more

To 2023 and Beyond: The customer experience formula for Modernization

Modernizing your customer experience brings many benefits to your organization. Download C1’s white paper to learn a four-step modernization process.
DOWNLOAD NOW

Video: Creating human connections

Discover how C1 helps customers like Prometric solve complex issues and provide excellent customer experiences through modernization.
WATCH NOW
THE LITTLE THINGS MAKE THE BIGGEST DIFFERENCE
Make onboarding a breeze. Eliminate unnecessary steps, everywhere. Never make customers dig for details.
Anticipate needs. And call your customers by their first names. That’s an experience worth waiting for.