Creating more human
Seamless customer experiences begin with deeply understanding your audience. Through a cloud-powered approach and a people-first mindset, weʼll help you build loyalty, grow meaningful relationships and drive sustainable growth.
Here’s how our customers, and their clients, are leveraging new technology to earn loyalty and build lasting relationships.
Customer Experience / Case Study
Allscripts: Improving call quality through PureCloud
Learn how this healthcare IT vendor simplified contact center operations in migrating to the cloud.
Customer Experience Offerings
Customer Experience Advisory
Discover the roadmap to enable exceptional customer-centric experiences
Customer Engagement Management
Transform and modernize your customer experience at scale
Workforce Engagement Management
Engage and empower agents to make more meaningful connections
Contact Center Services
Deliver sustainable customer service that increases loyalty
C1CX (ConvergeOne Cloud Experience)
Accelerate adoption of cloud-based unified communications and contact center solutions
Improving how customers engage with your brand
Great customer experiences minimize friction and build trust. Our progressive approach blends human and digital interactions to empower employees, better serve customers and personalize secure experiences for all. We make sure every interaction counts—because people are at the heart of what we do.
Customer Experience / Article
Overcoming the struggle of maintaining customer satisfaction and keeping good agents
It’s no surprise that many businesses remain short-staffed in their contact center. Learn how to overcome this by reading an article by Kathy Sobus, Senior Director, Go To Market, Collaboration, ConvergeOne.
Customer Experience / White Paper
To 2023 and beyond: The customer experience formula for modernization
Modernizing your customer experience brings many benefits to your organization. Download ConvergeOne’s white paper to learn a four-step modernization process.
Customer Experience / Video
Video: Creating human connections
Discover how ConvergeOne helps customers like Prometric solve complex issues and provide excellent customer experiences through modernization.